Frequently Asked Questions

Everything You Need To Know

Product Information

How do I know which products are right for me?

Each product page includes information about who it’s best suited for.

How long does it take to see results?

Results vary depending on your skin type and concerns, but many customers notice improvements within 4-8 weeks of consistent use.

Can I use multiple products together?

Yes! Most of our products are designed to complement one another. Follow the recommended order listed on each product page.

Can I use these products daily?

Usage instructions are provided on every product page. Always follow the recommended frequency.

Can sensitive skin use your products?

Many customers with sensitive skin enjoy our products, but everyone’s skin is different. We always recommend patch testing first.

Orders & Payments

How can I place an order?

Simply add your desired products to your cart and proceed to checkout.

Is Cash on Delivery (COD) available?

Yes, we offer Cash on Delivery (COD). To confirm a COD order, a ₹100 COD collection charge must be paid online at the time of placing your order. This charge covers the COD handling fee charged by our courier partners for Cash on Delivery shipments. For example: If your total order value is ₹1,000, you will pay the ₹100 COD collection charge online when placing your order and pay the remaining ₹1,000 in cash upon delivery. The advance COD collection charge also helps us verify genuine orders and reduce losses caused by refused or unaccepted COD deliveries. Please note: The ₹100 COD collection charge is non-refundable, including if a COD order is refused, cancelled after dispatch, or not accepted at the time of delivery.

Can I change or cancel my order?

If your order hasn’t been processed yet, contact us as soon as possible and we’ll do our best to help.

How will I know my order is confirmed?

You’ll receive an email confirmation shortly after placing your order.

Shipping & Delivery

How can I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS so you can monitor your delivery.

What if my package is delayed?

Shipping delays can occasionally occur. If your order hasn't arrived within the expected timeframe, please contact our support team.

Returns & Refunds

Do you accept returns or refunds?

Due to the nature of skincare products, we do not accept returns or offer refunds for items that have been opened, used, or if you simply change your mind after purchase.

Refunds or replacements are only provided if your order arrives damaged, defective, or if you receive the wrong product.

How do I request a refund or replacement?

To be eligible for a refund or replacement, you must record a continuous, unedited unboxing video that begins before opening the package and clearly shows the condition of the parcel, its contents, and any damage or defects. You must also contact our customer support within 48 hours of delivery with your order number, the unboxing video, and clear photos of the issue.

Please note that claims submitted without a valid unboxing video may not be eligible for a refund or replacement, as we are unable to verify the condition of the package upon delivery.

Once your claim has been reviewed and approved, we will arrange a replacement or process your refund, as applicable.

How do I request a refund or replacement?

To request a refund or replacement, please contact us within 48 hours of delivery with your order number, a continuous unedited unboxing video recorded before opening the parcel, and clear photos of the issue. Claims submitted without a valid unboxing video may not be eligible, as we are unable to verify the condition of the package upon delivery.

Product Usage & Care

How should I store my skincare products?

Store products in a cool, dry place away from direct sunlight, humidity, and excessive heat to maintain their quality.

How should I store my skincare?

Store products in a cool, dry place away from direct sunlight and excessive heat.

Customer Support

How can I contact customer support?

Reach us via WhatsApp, Email, or through our Contact Us page.

What are your customer support hours?

Our customer support team is available Monday to Saturday during standard business hours. We aim to respond to all queries as quickly as possible.